Return & Refund Policy

In order to give customers a good shopping experience, if you are not satisfied with the purchase you received, you can contact us to send detailed information about your order number, and we will deal with related issues such as return payment as soon as possible.

Please note that if the item crashes during transportation, we will bear the shipping cost. However, if there are no problems with the returned goods, you will need to pay for shipping.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Once our warehouse receives and inspects your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@woowindshop.com.

Sale items

Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our warehouse.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Common Questions

Question - What is the condition that a buyer must return a product in?

Answer- Return product conditions should be the same condition that you received it

Question - What is the restocking fee for returning a product?

Answer- The restocking fee is free.

Question - How long is the return window for products?

Answer- Return window -  30 days

Question - How can a customer return a product?

Answer- It can be done by mail.

Question - How do Customers Get the Return label? 

Answer- For defective products or customer remorse it's the customer's responsibility. Customers can get it by downloading and printing it from the company's website

Question - Who bears the shipping cost? 

Answer-  For defective products we will cover that for you But when it's customer remorse they need to bear the shipping cost.

If you have any question, please contact.

  • Woowindshop
  • Add: 290 Duffy Ave,unit-B, Hicksville, NY, 11801, US.
  • Email: contact@woowindshop.com
  • Phone: + 1 661 455 9396

For More information: 

  • Microaurum Technology Limited
  • Add:3/F, Workington Tower, 78 Bonham Strand Sheung Wan, HK
  • Email: info@woowindshop.com